Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Folkestone Central station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Folkestone Central station, take a look below.
Does Folkestone Central station have ticket gates?
Yes, this station has ticket gates.
Penalty fares information
Applicable Operators: Southeastern
Is there CCTV at Folkestone Central station?
Yes, there is CCTV at this station.
Are there customer help points at Folkestone Central station?
Yes, there's customer help points at this station.
Customer help points information
In booking hall
Customer services information
0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point . There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Are there ticket machines at Folkestone Central station?
Yes, there are ticket machines at this station.
Can I collect train tickets from Folkestone Central station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Folkestone Central station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Folkestone Central station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Folkestone Central station?
Yes, smartcards can be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.