Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Ashford International station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Ashford International station, take a look below.
Does Ashford International station have ticket gates?
Yes, this station has ticket gates.
Penalty fares information
Applicable Operators: Southeastern
Is there CCTV at Ashford International station?
Yes, there is CCTV at this station.
Are there customer help points at Ashford International station?
Yes, there's customer help points at this station.
Customer help points information
On platforms 1/2 and 5/6. Also by gateline in the subway.
Customer services information
This station has Secure station accreditation - For more information contact 0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point by the gateline.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Assisted travel opening hours
*Helpline closed on Christmas Day
Monday to Sunday – 24 hours
Are there ticket machines at Ashford International station?
Yes, there are ticket machines at this station.
Can I collect train tickets from Ashford International station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Ashford International station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Ashford International station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Ashford International station?
Yes, smartcards can be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.