Planning your next trip or getting ready for your commute? Find out everything you need to know about Andover station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. We’re updating our stations as part of our station improvement programme to ensure your journey goes seamlessly from start to finish, wherever you’re heading. For detailed information about the facilities available at Andoverstation, take a look below.
Are there customer help points at Andover station?
Yes, there's customer help points at this station.
Customer help points information
Customer Help points are located on every platform
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. After 17:00 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Is there a ramp at Andover station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London).
A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team.
Step-free access coverage
Are there accessible drop off or pick up points at Andover station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Andover station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Andover station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Andover station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Andover station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Andover station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Andover station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Andover station?
No, accessible public telephones aren't available at this station.