This includes weekly, monthly, monthly plus, and annual season tickets. We are offering these customers 5 days’ worth of compensation. The value of this will be calculated on the daily value of the season tickets held during the qualifying period.
Note the compensation available is not dependent on the number of weekly season tickets bought, provided that at least one ticket was valid during the strike.
A customer who bought one weekly season ticket, would be eligible for 5 days’ worth of compensation
A customer who bought 4 weekly season tickets, would also be eligible for a maximum of 5 days’ worth of compensation.
Season ticket holders who’s station received no train service, bus replacement or local bus ticket acceptance
Customers who fall into this category will receive the full cost of travel for the days in which they had a valid ticket during the period of the strike.