During the December 2019 strikes we did our utmost to keep passengers moving and carried over 80% of the number of passengers we normally would have done at this time of year.
However, having listened to customer feedback, and given the duration and intensity of the strike, we are now offering additional compensation, over and above the normal delay repay arrangements.
The cost of rail travel for up to 5 days will be paid as compensation and will be offered to season ticket holders and daily ticket holders who travelled frequently during the strike.
The compensation scheme will run in two phases.
Phase 1: SWR season ticket holders for whom SWR holds details will be contacted directly to arrange compensation;
Phase 2: will be for holders of other tickets, such as weekly season tickets or daily tickets, as well as any monthly or longer season ticket holders who have not received a contact from us. Customers with these tickets will need to apply for compensation, we will communicate how to do this when this phase opens.
We are working on creating an online eligibility checker, so customers will be able to find out their entitlement before the scheme opens. SWR will notify customers when the eligibility checker is available and when each phase opens.
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