December strike compensation | South Western Railway

December 2019 Strike Compensation

Deadline extended until 30 September 2020


We have extended the deadline for the December 2019 Compensation Scheme. It will now close on 30 September 2020, giving eligible customers even more time to apply for compensation.

Phase Two of the scheme has been extended and is open to all customers who have not been contacted but who travelled with us during the period of industrial action in December and meet the eligibility criteria. Customers can now complete their claim online, providing details of their ticket(s) and journey(s) during the strike period.

Phase Two customers – step by step guide to making your claim

Step 1 - Check if you are eligible to claim
Step 2 - Preparing BEFORE you make a claim
Step 3 - Make a claim
Step 4 - Receiving payment

Oyster user making a claim?

Here is a short guide to what information you’ll need to provide to complete your claim as an Oyster customer:

Oyster Season Ticket: If you held an Oyster Season Ticket (e.g. weekly, monthly, annual travelcard for example), you’ll need to provide a copy of the receipt you were issued showing the price you paid, the valid to date and the zones covered by your Oyster card. Alternatively you could provide us with a redacted bank statement. 

Oyster Pay As You Go (PAYG): If you used Oyster PAYG, please provide relevant journey statements for the period you’re claiming for. There are available from the ‘your account’ page of the TfL website. We understand that journey history is only held for 8 weeks, so if you don’t have statements from that time period don’t worry, you will still be able to claim. When you complete your claim, you will be asked to provide your Oyster card number. You will also be asked to provide any other supporting information you can. This could include receipts or redacted bank statements. If you don’t have those, you can select ‘No evidence’ to provide us with a short comment. We’d also ask you to provide evidence of more recent travel with us which we may be able to use to substantiate your claim. 

What compensation are you offering?

Depending on the origin, destination and route of the ticket the value of compensation will vary. Customers may receive less compensation where another operator also provides a service along that line of route or where customers need to travel partially with another operator to complete their journey. Customers can check this by using our eligibility checker.

Season tickets
Daily tickets

Got a query or need some help?

If you have a query in relation to your claim please email us at

Please provide the following information:

  • Claim reference (where relevant)
  • Photocard number or smartcard number (where relevant)
  • Origin, destination and route

Alternatively you can call us on 0800 496 1482. Our team is available 08:00 to 20:00 Monday to Friday and 09:00 to 18:00 Saturday and Sunday.