I no longer need my season ticket and would like a refund

• I have a smartcard. Apply through MyAccount
• My ticket was to collect at station and have not been collected. Apply through MyAccount
• My ticket was to collect at station and has been collected. Apply here
• My ticket was sent via post. Apply here

I no longer need my season ticket and would like a refund but I stopped using it before today.Note you will need to provide evidence of this.

• Apply here 

If you bought your season tickets at a South Western Railway ticket office or ticket machine, you can return your season ticket to any South Western Railway ticket office where they will arrange your refund.

You will need to contact the train operator where your ticket was bought from to apply for a refund.

You will need to contact the retailer where your ticket was bought from to apply for a refund.

This includes any tickets, season tickets on Oyster cards bought from Transport for London outlet where you will need to claim a refund from https://contactless.tfl.gov.uk/

If you want a refund for a duplicate season ticket we issued to replace one that was lost or stolen you’ll need to contact our Customer Service Centre. We will normally give a refund for a replacement season ticket where any of the following applies:

1. The original season ticket is returned within 1 month of the date you told us it was lost
2. The original and replacement tickets were on smartcard and it was possible to cancel the original ticket
3. You were made redundant, resigned, retired, changed your job or address, became pregnant or suffered prolonged illness, and you provide satisfactory evidence of this

We’ll also consider a refund on a replacement season ticket in other circumstances, but we may ask you to attend a meeting with us to confirm the reason for your refund.

All train companies have agreed a Code of Practice for such meetings, which can be found in the National Rail Conditions of Travel (appendix C).

If we agree to a refund, we’ll calculate the amount in the same way as for ordinary season tickets.

If you’ve applied for a replacement season ticket and had to buy tickets to travel while waiting for it to arrive, we’ll give you a full refund on the extra tickets you’ve bought. This applies only to tickets for the same journey as on your season ticket.

You can initiate a refund from your online account. Alternatively, contact our Customer Services on 0345 6000 650 or smartcards@swrailway.com who will arrange the refund.

You will also need to cancel the automatic payment set up in ‘My Account’ unless you want to resume travelling with the same journey the following month.

We are unable to extend the use by date.

A refund of unused tickets is available and must be requested before the expiry date.

Refunds are based on the full cost of the journeys completed less the cost of the ticket. The refund will be the difference less an administration fee of £5.

Flexi Season tickets are discounted, and the refund is not a fixed proportion of what you paid. Where a significant proportion of the ticket has already been used there may not be any refund value.

To claim a refund on a Flexi Season ticket you’ll need to apply to where you bought it from. 

Use delay repay to claim where due severe disruption you were unable to travel.

It is not possible to pause and restart your season ticket. If you are not going to be using your car park season ticket for some time, you should request a refund from where it was bought.

Car park season refunds are calculated on the cost of the period parked less the cost of the ticket. The refund will be the difference less an administration fee of £5, if you are claiming a refund of a rail ticket at the same time only one fee will be charged.

Car park season tickets are discounted and where a significant proportion of the ticket has already been used there may not be any refund value.

If you forget your season ticket and have to buy another ticket to travel, we’ll refund the cost of the extra ticket.

You will need to keep the extra ticket when you request the refund, as well as show your valid season ticket and photocard. We’ll give no more than two refunds in any 12-month period:

• First occasion: we’ll give you a full refund
• Second occasion: we’ll give you a full refund, less a £5 administration charge
• Third or later occasion: no refund will be given

For Season Tickets purchased from the SWR app or website or a SWR Ticket Office or Ticket Vending Machine you can claim a refund on the replacement ticket bought for your journey

• If your replacement ticket was purchased from the SWR app or Website and is a barcode ticket please contact customer services using this form or call 0345 6000 650. (Opening hours: Monday to Friday 08:00 - 20:00, Saturday 09:00 -18:00, Sunday 09:00 –16:00 – these times are subject to change for public holidays).
• If your replacement ticket was purchased from the SWR app or Website and is a paper ticket you can claim a refund at an SWR ticket office.
• If your replacement ticket was purchased from an SWR ticket office or Ticket Vending machine you can claim a refund at an SWR ticket office.