A change of journey may be made, some fees may apply. See our book with confidence policy for more information about changing your ticket and refunds.
There are some slight differences in how we will handle your request if you purchased online. Please review the table below:
In the event that you have an Advance ticket for travel and your intended train is no longer running, you will be allowed to travel on a comparable service on that day, including connecting services with other train companies as shown in your itinerary. You will not be able to use your Advance ticket on alternative routes operated by a different train company. However, if you choose not to travel, you can claim a full cash refund (with no administration fee).