We want you to travel with confidence.

If you are travelling with us, there are a number of steps you can take to help keep you, your fellow passengers and our colleagues safe.

  • Wear a face covering – In crowded spaces, wear a face covering out of respect to others, unless exempt.

  • Be considerate – please respect the choices of your fellow passengers and rail staff and be kind.

  • Plan ahead - check your journey in advance – you can find more information on our amended timetable here.

  • Travel outside of busy periods - if possible, try to travel at quieter times. We’re providing information on our busiest routes and the times of day our stations will be busy here.

  • Buy your ticket online - buying your ticket online will make your journey through our station seamless and contact-free. Make the switch to our Touch smartcard, it’s free and you don’t need to queue to get your tickets. Find out more about Touch Smartcards here.

  • If you do need to buy your ticket at our stations, use contactless - cash is now accepted at our ticket offices and most ticket machines, but please use a payment card or contactless payment wherever possible.

  • Allow other passengers off before you board - stand well back and allow your fellow passengers off the train before you board, giving them plenty of room.

  • Wash your hands regularly - please wash your hands before and after you travel, you may also want to carry your own personal hand sanitiser.

  • Download the NHS COVID-19 App - you can download the NHS COVID-19 App here.

  • Travelling outside of the SWR network - if your journey will see you travel to a different country within the UK, make sure you check the specific guidance for Scotland, Wales, and Northern Ireland.

Frequently asked questions

Your most common questions about our Coronavirus response

Find out more