We want you to travel with confidence.

If you are travelling with us, there are a number of steps you can take to help keep you, your fellow passengers and our colleagues safe.

  • Wear a face covering - thank you for wearing a face covering. Please be considerate of others. Hidden disabilities or medical conditions may mean not everyone can.

    You should put on your face covering before you enter the station and keep it on until you leave the station at your destination.

    Fines apply for those not wearing face coverings unless exempt.

    Children under 11, and people with a disability, illness or condition that means they cannot wear a face covering are exempt. For more information about exemptions click here.

  • Travel outside of busy periods - you should still try to travel at quieter times. To better plan your journey we have created a guide to our busiest trains. Our guide shows when major stations tend to get busy on weekdays, and the crowding levels during our busiest times. If your station isn’t listed, then the level of crowding is likely to be low.
  • Keep your distance - make sure you follow the latest Government guidance on social distancing.
  • Wash your hands regularly - please wash your hands before and after you travel, you may also want to carry your own personal hand sanitiser.
  • Download the NHS COVID-19 App - you can download the NHS COVID-19 App here.
  • Plan ahead - check your journey in advance – you can find more information on our amended timetable here.
  • Buy your ticket online - buying your ticket online will make your journey through our station seamless and contact-free. Make the switch to our Touch smartcard, it’s free and you don’t need to queue to get your tickets. Find out more about Touch Smartcards here.
  • If you do need to buy your ticket at our stations, use contactless - cash is now accepted at our ticket offices and most ticket machines, but please use a payment card or contactless payment wherever possible.
  • Allow other passengers off before you board - stand well back and allow your fellow passengers off the train before you board, giving them plenty of room.
  • Be considerate of fellow passengers - when finding a seat consider your passengers and respect social distancing. Try and leave at least two rows free between yourself and other passengers when finding a seat. Where possible, travel side by side or behind other people, rather than facing them.
  • Be prepared to queue - we may need to introduce queuing at our busier stations to ensure social distancing, which means your journey may take longer.
  • Travelling outside of the SWR network - if your journey will see you travel to a different country within the UK, make sure you check the specific guidance for Scotland, Wales, and Northern Ireland.
What is a face covering?
Where does the face covering rule apply - just on trains or in stations too?
How long will these rules be in place?
What do I do with my face covering when I am finished with it?
What do rail staff do to make sure people wear face coverings on trains and on stations?
Why are people allowed on my train without face coverings?
Why don't all your rail staff wear face coverings?
How much could people be fined?
What’s the legal basis for this? Is it being done as a change to the National Rail Conditions of Travel (NRCoT) or the railway bye laws?
What should I do if I’m sitting in a carriage with someone who isn’t wearing a face covering?
Will you be supplying face coverings for customers?
What about a long-distance service where people are on the train for hours, will this apply there?
Do children require face coverings?
Are you doing this just to reduce the need for social distancing?
Can I remove my face covering to eat or drink?
What if I can’t wear a face covering for medical reasons or due to a disability?
Who is exempt from wearing a face covering?
I’m Deaf/deaf or living with hearing loss and I need to lip read. Do I need to use a face covering? Can staff remove their face coverings?
I have a mental health condition that means I cannot wear a face covering. Will staff be made aware that I am exempt?