Why are you not mandating face coverings?
Where do I need to wear a face coverings?
What are you doing to make people wear face coverings?
What happens if I don’t wear a face covering?
What happens at TfL interchange stations?
Why don’t your staff all wear face coverings?
Should children wear face coverings?
What is a face covering?
Can I remove my face covering to eat and drink?
I am exempt, how do I show people I’m not wearing a face covering for medical reasons?
Should I social distance on the train?
Is help still being provided – such as passenger Assist?
Are waiting rooms still open at stations?
Are toilets still open at stations?
How can I buy a ticket?
Will you have hand sanitiser I can use at stations and on trains?
Do I need to reserve a seat?
I’m no longer planning on travelling, can I get a refund of my ticket, season ticket, PlusBus or car park season ticket?