Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Wickford station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Wickford station, take a look below.
Are there customer help points at Wickford station?
Yes, there's customer help points at this station.
Customer help points information
Located on platform 2.
Customer services information
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Is there a ramp at Wickford station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.
Are there accessible drop off or pick up points at Wickford station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Wickford station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Wickford station?
Yes, this station has accessible ticket machines.
Is there a lowered ticket counter at Wickford station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Wickford station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Wickford station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Wickford station?
Yes, staff are available to help you at this station.
Staff help information
Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
Are there accessible public telephones at Wickford station?
No, accessible public telephones aren't available at this station.