Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Thornaby station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Thornaby station, take a look below.
Are there customer help points at Thornaby station?
Yes, there's customer help points at this station.
Customer help points information
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed.
When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Customer services information
This information is unavailable.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Is there a ramp at Thornaby station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step free access is provided from the station entrance to the platform.
This station is partially staffed. The station staffing hours are:
Monday to Saturday: 05:45 - 19:45
Sunday: 08:45 - 17:30
This station is Category A.
Station staff can provide assistance throughout the station, and with boarding and alighting the train.
Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train.
Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Step-free access coverage
Are there accessible drop off or pick up points at Thornaby station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Thornaby station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Thornaby station?
Yes, this station has accessible ticket machines.
Is there a lowered ticket counter at Thornaby station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Thornaby station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Thornaby station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Thornaby station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Thornaby station?
No, accessible public telephones aren't available at this station.