Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Thetford station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Thetford station, take a look below.
Are there customer help points at Thetford station?
Yes, there's customer help points at this station.
Customer help points information
Help points available on platforms 1 and 2
Customer services information
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Is there a ramp at Thetford station to get on the train?
Yes, there is a train ramp at this station.
Step Free Access information
This information is unavailable.
Are there accessible drop off or pick up points at Thetford station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Thetford station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Thetford station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
On platform 2.
Is there a lowered ticket counter at Thetford station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Thetford station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Thetford station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Thetford station?
Yes, staff are available to help you at this station.
Staff help information
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is highly recommended
Are there accessible public telephones at Thetford station?
No, accessible public telephones aren't available at this station.