Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Sutton Coldfield station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Sutton Coldfield station, take a look below.
Are there customer help points at Sutton Coldfield station?
Yes, there's customer help points at this station.
Customer help points information
On both platforms.
Customer services information
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Sutton Coldfield is accredited by the Secure Station Scheme**
Assisted travel information
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
Assisted travel contact details
Assisted travel opening hours
Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Monday to Sunday – 08:00 to 22:00
Season ticket holders are allowed to park free of charge on production of their rail season ticket to the Parking Warden deployed on the car park between 0700 to 1030 hours Monday to Friday
Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.70 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the Warden in their car window and present the tear off slip to the Ticket Office at the time of purchase.
Is there a ramp at Sutton Coldfield station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Level access from main station forecourt to Booking Hall and then via ramp to platform 1 (for Lichfield). Step-free access via short ramp from car park to Lichfield platform. 36 steps from Booking Hall to platform 2 (for Birmingham). Level access to Birmingham platform via side gate. Alternative entrance to platform 2 via 6 steps. There is a lift, allowing step free access between platforms.
Step-free access coverage
Are there accessible drop off or pick up points at Sutton Coldfield station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Sutton Coldfield station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Sutton Coldfield station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
A Ticket Vending Machine is located on Platform 2.
Is there a lowered ticket counter at Sutton Coldfield station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Sutton Coldfield station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Sutton Coldfield station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Sutton Coldfield station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Sutton Coldfield station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Sutton Coldfield station?