Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Sutton Coldfield station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Sutton Coldfield station, take a look below.
Are there customer help points at Sutton Coldfield station?
Yes, there's customer help points at this station.
Customer help points information
On both platforms.
Customer services information
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Sutton Coldfield is accredited by the Secure Station Scheme**
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assisted travel contact details
Assisted travel opening hours
24 hours, 7 days a week (except Christmas Day and Boxing Day)
Monday to Sunday – 24 hours
Season ticket holders are allowed to park free of charge on production of their rail season ticket to the Parking Warden deployed on the car park between 0700 to 1030 hours Monday to Friday
Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.70 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the Warden in their car window and present the tear off slip to the Ticket Office at the time of purchase.
Is there a ramp at Sutton Coldfield station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Step-free access coverage
Are there accessible drop off or pick up points at Sutton Coldfield station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Sutton Coldfield station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Sutton Coldfield station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
A Ticket Vending Machine is located on Platform 2.
Is there a lowered ticket counter at Sutton Coldfield station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Sutton Coldfield station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Sutton Coldfield station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Sutton Coldfield station?
Yes, staff are available to help you at this station.
Staff help information
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Are there accessible public telephones at Sutton Coldfield station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Sutton Coldfield station?