Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Stoke-on-Trent station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Stoke-on-Trent station, take a look below.
Are there customer help points at Stoke-on-Trent station?
Yes, there's customer help points at this station.
Customer services information
Customers are encouraged to approach a member of station staff with any customer information enquiry.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Is there a sheltered bike storage area at Stoke-on-Trent station?
Yes, there is a sheltered bike storage area.
Bike storage spaces
Bike storage location
Bike storage information
The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).
63 spaces in platform 1 cycle hub
14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)
12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)
Bike storage type
Is there CCTV in the bike storage at Stoke-on-Trent station?
Yes, this station has CCTV in the bike storage.
Is bike hire available at or near Stoke-on-Trent station?
Yes, bike hire is available at or near the station.
Bike hire information
Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.