Planning your next trip or getting ready for your commute? Find out everything you need to know about Staines station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. We’re updating our stations as part of our station improvement programme to ensure your journey goes seamlessly from start to finish, wherever you’re heading. For detailed information about the facilities available at Stainesstation, take a look below.
Are there customer help points at Staines station?
Yes, there's customer help points at this station.
Customer help points information
Help points are available on all platforms
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 00:20 daily. Please make yourself known to staff at the ticket gateline or on the platforms. After 00:20 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Is there a ramp at Staines station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step-free category A Station - This station has step-free access to all platforms
Step-free access coverage
Are there accessible drop off or pick up points at Staines station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Staines station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Staines station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Staines station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
An accessible ticket office counter is available in the main station booking hall on the London-bound platform.
Are there induction loops at Staines station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Staines station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Staines station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Staines station?
No, accessible public telephones aren't available at this station.