Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Shortlands station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Shortlands station, take a look below.
Are there customer help points at Shortlands station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
This station has Secure station accreditation - For more information contact 0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Can I collect train tickets from Shortlands station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Shortlands station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Shortlands station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Shortlands station?
Yes, smartcards can be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Are Oyster cards issued at Shortlands station?
Yes, Oyster cards are issued at this station.
Can Oyster cards be topped up at Shortlands station?
Yes, you can top up Oyster cards at this station.
Can Oyster cards be used at Shortlands station?
Yes, you can use Oyster cards at this station.
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)