Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Shifnal station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Shifnal station, take a look below.
Are there customer help points at Shifnal station?
Yes, there's customer help points at this station.
Customer help points information
On both platforms
Customer services information
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
Assisted travel information
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
Assisted travel contact details
Assisted travel opening hours
Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Monday to Friday – 08:00 to 22:00
Is there a ramp at Shifnal station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Level access from car park to Birmingham platform. Footbridge with 23 steps up and 22 steps down to Shrewsbury platform. Alternative entrance to Birmingham platform via 21 steps up from main road, then ramp (85m long). Step-free route between main road entrance and step-free access point to Birmingham platform is 500m.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Shifnal station?
Yes, there are accessible drop off or pick up points at this station.
Accessible drop off or pick up points information
Pick-up possible in car park.
Are there wheelchairs available at Shifnal station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Shifnal station?
No, this station doesn't have accessible ticket machines.
Is there a lowered ticket counter at Shifnal station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Shifnal station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Shifnal station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Shifnal station?
No, staff aren't available at this station.
Are there accessible public telephones at Shifnal station?
No, accessible public telephones aren't available at this station.