Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Shepherds Well station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Shepherds Well station, take a look below.
Are there customer help points at Shepherds Well station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Are there ticket machines at Shepherds Well station?
Yes, there are ticket machines at this station.
Can I collect train tickets from Shepherds Well station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Shepherds Well station?
No, smartcards aren't issued at this station.
Can smartcards be topped up at Shepherds Well station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Shepherds Well station?
No, smartcards can't be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Is there a ramp at Shepherds Well station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 2 for services away from London available from main entrance. Step free access to platform 1 for services towards London available from side entrance from The Terrace. No step free interchange between platforms. Stepped access available via station footbridge.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Shepherds Well station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Shepherds Well station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Shepherds Well station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
by entrance to platform 2
Is there a lowered ticket counter at Shepherds Well station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Shepherds Well station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Shepherds Well station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Shepherds Well station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Shepherds Well station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Shepherds Well station?