Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Selby station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Selby station, take a look below.
Yes, there's customer help points at this station.
Customer help points information
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Customer services information
To speak to a member of our team please call 0345 600 1671
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Is there a ramp at Selby station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step free access is available throughout the station, however customers should note that access to platforms 2 and 3 is via a barrow crossing which is reliant upon staff assistance, and cannot be accessed outside of staffed hours.
This station is Partialially staffed. The station staffing hours are:
Monday to Saturday: 06:00 - 19:45
Sunday: 09:15 - 19:00
This station is Category B2.
Station staff can provide assistance throughout the station and with boarding and alighting the train.
Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train as it may take time to cross the station between train movements.
Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).
Outside of staffed station hours, assistance to board and alight the train on platform 1 can be provided by the Conductor. The conductor is usually positioned at the rear of the train.
Customers requiring assistance to navigate through the station or access to platform 2 or 3 when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Step-free access coverage
Are there accessible drop off or pick up points at Selby station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Selby station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Selby station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
The ticket machine is located on Platform 1.
Is there a lowered ticket counter at Selby station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Selby station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Selby station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Selby station?
Yes, staff are available to help you at this station.
Staff help information
Selby is an accessible station only during the hours when staff are available.
Access to Platform 2 is available during staffed hours only. Staff will assist customers to cross the line.
It is requested that customers arrive at the station 20 minutes before the departure time of their service to enable staff to carry out the assistance. Due to train movements through the station we cannot guarantee transfer between platforms if customers arrive less than 20 minutes before your train leaves.
Are there accessible public telephones at Selby station?
No, accessible public telephones aren't available at this station.