Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Romford station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Romford station, take a look below.
Applicable Operators: Greater Anglia, London Overground, TfL Rail
London fare zone
Is there CCTV at Romford station?
Yes, there is CCTV at this station.
Are there customer help points at Romford station?
Yes, there's customer help points at this station.
Customer help points information
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer services information
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Is there a ramp at Romford station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Accessibility Category B2. This station has step-free access to all platforms. Access can be gained from South Street side entrance via a steep ramp. The ramps leading from the subway to the platforms are fairly steep.
Staff ramp assistance is always available.
Accessible seating is available on platforms 1,2,4 and 5
Step-free access coverage
Are there accessible drop off or pick up points at Romford station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Romford station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Romford station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
Accessible ticket machines are located within the stations ticket hall.
The ticket machines are accessible via the stations main entrance.
There is no step free access to the ticket machines via the stations side entrance ramp.
Is there a lowered ticket counter at Romford station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Romford station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Romford station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Romford station?
Yes, staff are available to help you at this station.
Staff help information
Staff are available to assist from the first to last train.
Are there accessible public telephones at Romford station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Romford station?
Yes, this station has accessible toilets.
National key toilets information
An accessible toilet is located on platform 4. This toilet is operated with a radar key.