Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Ravensbourne station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Ravensbourne station, take a look below.
Are there customer help points at Ravensbourne station?
Yes, there's customer help points at this station.
Customer services information
This information is unavailable.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assisted travel contact details
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - firstname.lastname@example.org | Phone - 0800 058 2844 | Textphone - 0800 138 1018
Assisted travel opening hours
The assisted helpline is not available on Christmas Day.
Monday to Sunday – 24 hours
Is there a ramp at Ravensbourne station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This is a Category B3 station: Step free access to platform 2 only (towards Sevenoaks).
Assistance Meeting Point is the Ticket Office.
This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Step-free access coverage
Are there accessible drop off or pick up points at Ravensbourne station?
Yes, there are accessible drop off or pick up points at this station.
Accessible drop off or pick up points information
At the front of the station.
Are there wheelchairs available at Ravensbourne station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Ravensbourne station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Is there a lowered ticket counter at Ravensbourne station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Ravensbourne station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Ravensbourne station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Ravensbourne station?
Yes, staff are available to help you at this station.
Staff help information
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Are there accessible public telephones at Ravensbourne station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Ravensbourne station?