Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Ramsgate station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Ramsgate station, take a look below.
Are there customer help points at Ramsgate station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point by the gateline.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Can I collect train tickets from Ramsgate station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Ramsgate station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Ramsgate station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Ramsgate station?
No, smartcards can't be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Is there a ramp at Ramsgate station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Category A. This station has step free access to all platforms - Step free access to booking hall from car park. Lift and steps access to subway which gives direct access to platform 1,2,3 and 4 where services leave in both directions. Step free access to these platforms via lifts as well as stepped access.
Step-free access coverage
Are there accessible drop off or pick up points at Ramsgate station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Ramsgate station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Ramsgate station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
Is there a lowered ticket counter at Ramsgate station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
Counters can be raised or lowered to suit all customers
Are there induction loops at Ramsgate station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Ramsgate station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Ramsgate station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Ramsgate station?
No, accessible public telephones aren't available at this station.