Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Rainham (Kent) station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Rainham (Kent) station, take a look below.
Are there customer help points at Rainham (Kent) station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Are there ticket machines at Rainham (Kent) station?
Yes, there are ticket machines at this station.
Can I collect train tickets from Rainham (Kent) station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Rainham (Kent) station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Rainham (Kent) station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Rainham (Kent) station?
Yes, smartcards can be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Is there a ramp at Rainham (Kent) station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 0 or 1 for services towards London via main station entrance or side entrance out of hours. Step free access to platform 2 for services away from London via side entrance and short ramp from Granary Close. Step free interchange via road and steep paths in excess of 250 metres
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Rainham (Kent) station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Rainham (Kent) station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Rainham (Kent) station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
Is there a lowered ticket counter at Rainham (Kent) station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
Counters can be raised or lowered to suit all customers
Are there induction loops at Rainham (Kent) station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Rainham (Kent) station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Rainham (Kent) station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Rainham (Kent) station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Rainham (Kent) station?