Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Polegate station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Polegate station, take a look below.
Are there customer help points at Polegate station?
Yes, there's customer help points at this station.
Customer services information
This information is unavailable.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assisted travel contact details
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - firstname.lastname@example.org | Phone - 0800 138 1016 | Textphone - 0800 138 1018
Assisted travel opening hours
The assisted helpline is not available on Christmas Day.
Monday to Sunday – 24 hours
Is there a ramp at Polegate station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This is a Category B1 station: Step-free access to both platforms via separate entrances and short ramps (below 400m and less than 1:10 gradient). Access between platforms via level crossing.
Assistance Meeting Point is at the main entrance on platform 2.
Step-free access coverage
Are there accessible drop off or pick up points at Polegate station?
Yes, there are accessible drop off or pick up points at this station.
Accessible drop off or pick up points information
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park
Are there wheelchairs available at Polegate station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Polegate station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Is there a lowered ticket counter at Polegate station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Polegate station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Polegate station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Polegate station?
Yes, staff are available to help you at this station.
Staff help information
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Are there accessible public telephones at Polegate station?
No, accessible public telephones aren't available at this station.