Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Northfield station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Northfield station, take a look below.
Are there customer help points at Northfield station?
Yes, there's customer help points at this station.
Customer help points information
On both platforms
Customer services information
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Northfield Station is accredited by the Secure
Assisted travel information
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
Assisted travel contact details
Assisted travel opening hours
Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Monday to Sunday – 08:00 to 22:00
The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Ticket Office opening hours for passengers who do not possess a RADAR key: Monday - Thursday 06:00-19:00, Friday 06:00-20:00, Saturday 07:00-21:00 and Sunday 09:30-16:00. The toilet facilities are not available when the Ticket Office is closed.
Are there baby changing facilities at Northfield station?
No, there aren't baby changing facilities at this station.
Are there showers at Northfield station?
No, there aren't showers at this station.
Seating at the station
Is there a waiting room at Northfield station?
No, this station doesn't have a waiting room.
Are there seated areas at Northfield station?
Yes, there's a seating area at this station.
Is there a bureau de change at Northfield station?
No, there isn't a bureau de change at this station.
Are there luggage storage facilities at Northfield station?
No, there are no luggage storage facilities at this station.
Is there a tourist information office at Northfield station?
No, there isn't a tourist information office at this station.
Are there luggage trolleys at Northfield station?
No, luggage trolleys aren't available at this station.
Are there public telephones at Northfield station?
Yes, there's public telephones at this station.
Is there a post box at Northfield station?
No, there isn't a post box at this station.
Is there Wi-Fi at Northfield station?
No, this station doesn't have Wi-Fi.
Shops, cafés and cash machines
Is there a cash machine at Northfield station?
No, there aren't cash machines at this station.
Are there shops at Northfield station?
No, there aren't shops at this station.
Are there cafés, pubs or restaurants at Northfield station?
No, the station does't have cafés, pubs or restaurants.