Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Northallerton station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Northallerton station, take a look below.
Are there customer help points at Northallerton station?
Yes, there's customer help points at this station.
Customer help points information
Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Customer services information
To speak to a member of our team please call 0345 600 1671
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Is there a ramp at Northallerton station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step free access is available throughout the station, however customers should note that ramps are steep, and as such assistance cannot be provided for manual wheelchair users via the subway or to/from Platform 1. Station wheelchairs are not available at this location. This station is partially staffed. The station staffing hours are: Monday to Saturday: 05:15 - 19:45 Sunday: 09:00 - 19:45 This station is Category B2. Station staff can provide assistance throughout the station (as per the exceptions outlined above), and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay). Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
Step-free access coverage
Are there accessible drop off or pick up points at Northallerton station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Northallerton station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Northallerton station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
The self service ticket machine for purchasing tickets for travel today and collection of pre-paid tickets is located in the subway.
Is there a lowered ticket counter at Northallerton station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Northallerton station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Northallerton station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Northallerton station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Northallerton station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Northallerton station?
Yes, this station has accessible toilets.
National key toilets information
The National key toilets are located in the Station Building; these toilets are operated by a radar key.