Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about New Eltham station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at New Eltham station, take a look below.
Are there customer help points at New Eltham station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
This station has Secure station accreditation - For more information contact 0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Can I collect train tickets from New Eltham station?
Yes, you can collect train tickets from this station.
Are smartcards issued at New Eltham station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at New Eltham station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at New Eltham station?
Yes, smartcards can be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Are Oyster cards issued at New Eltham station?
Yes, Oyster cards are issued at this station.
Can Oyster cards be topped up at New Eltham station?
Yes, you can top up Oyster cards at this station.
Can Oyster cards be used at New Eltham station?
Yes, you can use Oyster cards at this station.
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Is there a ramp at New Eltham station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2 via footbridge or side entrance from Footscray Road.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at New Eltham station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at New Eltham station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at New Eltham station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
There are two Ticket Vending Machine's on the station forecourt
Is there a lowered ticket counter at New Eltham station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
There are standing height and wheelchair height ticket counters available.
Are there induction loops at New Eltham station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at New Eltham station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at New Eltham station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at New Eltham station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at New Eltham station?