Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about New Cross station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at New Cross station, take a look below.
Are there customer help points at New Cross station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
This station has Secure station accreditation - For more information contact 0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Can I collect train tickets from New Cross station?
Yes, you can collect train tickets from this station.
Are smartcards issued at New Cross station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at New Cross station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at New Cross station?
Yes, smartcards can be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Are Oyster cards issued at New Cross station?
Yes, Oyster cards are issued at this station.
Can Oyster cards be topped up at New Cross station?
Is there a ramp at New Cross station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at New Cross station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at New Cross station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at New Cross station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
station forecourt/ booking hall
Is there a lowered ticket counter at New Cross station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
Counters can be raised or lowered to suit all customers
Are there induction loops at New Cross station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at New Cross station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at New Cross station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at New Cross station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at New Cross station?