Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Marks Tey station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Marks Tey station, take a look below.
Are there customer help points at Marks Tey station?
Yes, there's customer help points at this station.
Customer help points information
at entrance to platform 1, and on platform 2
Customer services information
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Is there a ramp at Marks Tey station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This station has step free access to each platform. HOWEVER, PLEASE NOTE there is no step-free access between the ticket office and platforms 2/3. Access to platforms 2/3 (towards Colchester, Norwich and for the Sudbury branch line) is via North Lane, which is approximately 500m from the ticket office and the London bound platform (No.1). Please allow plenty of time for your transfer between platforms.
Assistance meeting point is the ticket office for London bound services, or the supervisor's office on platform 2 for northbound services towards Colchester and Norwich. For Sudbury line services please make yourself known to the member of traincrew who will be monitoring the platform prior to departure.
Step-free access coverage
Are there accessible drop off or pick up points at Marks Tey station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Marks Tey station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Marks Tey station?
Yes, this station has accessible ticket machines.
Is there a lowered ticket counter at Marks Tey station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Marks Tey station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Marks Tey station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Marks Tey station?
Yes, staff are available to help you at this station.
Staff help information
Assistance to / from mainline services is provided by station staff between the times listed below, and by conductors for all Sudbury line services. Outside of these times alternative transport will be provided to/ from Colchester station. Booking is recommended.
Are there accessible public telephones at Marks Tey station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Marks Tey station?