Disruption through Honiton // Please visit our JourneyCheck alert page for the latest travel advice and disruption information, or download the SWR app from your favourite app store for live train information and journey planning-Click for more information - Last updated: 4:24 AM
Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Maidstone West station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Maidstone West station, take a look below.
Are there customer help points at Maidstone West station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 6 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 2.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Are there ticket machines at Maidstone West station?
Yes, there are ticket machines at this station.
Can I collect train tickets from Maidstone West station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Maidstone West station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Maidstone West station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Maidstone West station?
No, smartcards can't be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Is there a ramp at Maidstone West station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Maidstone West station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Maidstone West station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Maidstone West station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
Is there a lowered ticket counter at Maidstone West station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
Counters can be raised or lowered to suit all customers
Are there induction loops at Maidstone West station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Maidstone West station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Maidstone West station?
Yes, staff are available to help you at this station.
Staff help information
This station is not continuously staffed please see staffing times for details of when staff assistance is available.
Are there accessible public telephones at Maidstone West station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Maidstone West station?