Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Maidstone East station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Maidstone East station, take a look below.
Are there customer help points at Maidstone East station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) by station staff is available nearly all the time trains are running (See staffing times). There are on train staff able to offer assistance on and off all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 1 or if on platform 2/3 you can use the Help Point to get the staff's attention.
Outside of Station staffing times, either wait on the platform and get the on train staffs attention or use the Help Points located on the platforms.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Are there ticket machines at Maidstone East station?
Yes, there are ticket machines at this station.
Can I collect train tickets from Maidstone East station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Maidstone East station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Maidstone East station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Maidstone East station?
No, smartcards can't be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Is there a ramp at Maidstone East station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from the main side entrance. Step free access to platform 2 for services away from London. Step free access to platform 3, terminal platform, for services towards London. There is step free interchange via road and steep paths in excess of 200 metres. From the Ticket office the step free access to all platforms is via the station forecourt.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Maidstone East station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Maidstone East station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Maidstone East station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
Is there a lowered ticket counter at Maidstone East station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Maidstone East station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Maidstone East station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Maidstone East station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Maidstone East station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Maidstone East station?