Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Luton station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Luton station, take a look below.
Yes, there's customer help points at this station.
Customer services information
This information is unavailable.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assisted travel contact details
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - firstname.lastname@example.org | Phone - 0800 058 2844 | Textphone - 0800 138 1018
Assisted travel opening hours
The assisted helpline is not available on Christmas Day.
Information to plan your onward journey is available in a printable format can be found here
Are there metro connections at Luton station?
No, metro services aren't available at this station.
Does Luton station have connections to a port?
No, the station doesn't have connections to a port.
Does Luton station have connections to an airport?
Yes, the station has connections to an airport.
Airport connections information
Luton Airport Parkway station is the nearest rail station to Luton Airport. A shuttle bus connects Luton Airport Parkway with London Luton Airport. For times and through tickets for these buses, please select Luton Airport as your origin or destination on the journey planner.
Replacement buses location
This information is unavailable.
Is car hire available at or near Luton station?
No, car hire is not available at or near the station.
Is there a ramp at Luton station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This is a Category B3 station: Step free access via lift to platform 5 only (some trains to Bedford/ the East Midlands) only. Steps to all other platforms.
Assistance Meeting Point is the Ticket Office.
This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Step-free access coverage
Are there accessible drop off or pick up points at Luton station?
Yes, there are accessible drop off or pick up points at this station.
Accessible drop off or pick up points information
At the front of the station and in the station car park.
Are there wheelchairs available at Luton station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Luton station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Is there a lowered ticket counter at Luton station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Luton station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Luton station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Luton station?
Yes, staff are available to help you at this station.
Staff help information
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Are there accessible public telephones at Luton station?
No, accessible public telephones aren't available at this station.