Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about London Paddington station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at London Paddington station, take a look below.
Applicable Operators: Great Western Railway, TfL Rail
London fare zone
Is there CCTV at London Paddington station?
Yes, there is CCTV at this station.
Are there customer help points at London Paddington station?
Yes, there's customer help points at this station.
Customer services information
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assisted travel contact details
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
There are 2 drop-off / pick-up points (waiting is not permitted):
The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.
Disabled passengers can use the taxi rank above platform 12.
The car park is at the end of Platform 1, around 400m from the station. The route is step-free.
Are there metro connections at London Paddington station?
Yes, there are metro connections at this station.
Metro services information
Does London Paddington station have connections to a port?
No, the station doesn't have connections to a port.
Does London Paddington station have connections to an airport?
Yes, the station has connections to an airport.
Airport connections information
Heathrow Express and TfL Rail to Heathrow Airport
Replacement buses location
This information is unavailable.
Is car hire available at or near London Paddington station?
No, car hire is not available at or near the station.
Does London Paddington station have a taxi rank?
Yes, this station has a taxi rank.
Taxi rank information
The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point
Is there a ramp at London Paddington station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.
All exits in the station are able to be accessed by disabled passengers.
Step-free access coverage
Are there accessible drop off or pick up points at London Paddington station?
Yes, there are accessible drop off or pick up points at this station.
Accessible drop off or pick up points information
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Monday - Friday 08:00 -20:00
Saturday & Sunday 09:00 and 17:00.
Are there wheelchairs available at London Paddington station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at London Paddington station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
Is there a lowered ticket counter at London Paddington station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at London Paddington station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at London Paddington station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at London Paddington station?
Yes, staff are available to help you at this station.
Staff help information
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700
Are there accessible public telephones at London Paddington station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at London Paddington station?
Yes, this station has accessible toilets.
National key toilets information
Accessible toilets are located on Platforms 1 and 12.