Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Lancaster station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Lancaster station, take a look below.
Are there customer help points at Lancaster station?
Yes, there's customer help points at this station.
Customer services information
There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Is there a sheltered bike storage area at Lancaster station?
Yes, there is a sheltered bike storage area.
Bike storage spaces
Bike storage location
Platform 1 (south end)120 Stands
Platform 3 (middle) 16
Platform 4 (North End), 12 Stands
Platform 5, 40 Stands
Bike storage information
120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)
Bike storage type
Is there CCTV in the bike storage at Lancaster station?
Yes, this station has CCTV in the bike storage.
Is bike hire available at or near Lancaster station?
Yes, bike hire is available at or near the station.