Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Kensal Rise station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Kensal Rise station, take a look below.
Are there customer help points at Kensal Rise station?
Yes, there's customer help points at this station.
Customer services information
You can Contact Customer Services on 0343 222 123
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Is there a ramp at Kensal Rise station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
B2 station category . Step free access platform interchange requires a 200m journey via street . Use the Station Terrace entrance for Platform 1. Use Chamberlayne Road entrance for lift access to Platform 2.
Step-free access coverage
Are there accessible drop off or pick up points at Kensal Rise station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Kensal Rise station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Kensal Rise station?
Yes, this station has accessible ticket machines.
Is there a lowered ticket counter at Kensal Rise station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
Ticket office staff provide assistance where possible
Are there induction loops at Kensal Rise station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Kensal Rise station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Kensal Rise station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Kensal Rise station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Kensal Rise station?