Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Hexham station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Hexham station, take a look below.
Yes, there's customer help points at this station.
Customer help points information
Help available 24 hours a day from help point
Customer services information
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Is there a ramp at Hexham station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Category B station partial step free access. Level access to Carlisle platform. Access to the Newcastle bound platform is via a ramp from the north car park. Access between platforms is available via the barrow crossing, only with assistance from station staff during ticket office opening times.
Outside of ticket office opening times, between platforms 600m step-free route between platforms via pavement and road.
Step-free access coverage
Are there accessible drop off or pick up points at Hexham station?
Yes, there are accessible drop off or pick up points at this station.
Accessible drop off or pick up points information
Step free access from car park to station entrance
Are there wheelchairs available at Hexham station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Hexham station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
Accepts Cash & Cards
Is there a lowered ticket counter at Hexham station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Hexham station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Hexham station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Hexham station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Hexham station?
No, accessible public telephones aren't available at this station.