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Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Hayes (Kent) station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Hayes (Kent) station, take a look below.
Are there customer help points at Hayes (Kent) station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
This station has Secure station accreditation - For more information contact 0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 6 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Are there ticket machines at Hayes (Kent) station?
Yes, there are ticket machines at this station.
Can I collect train tickets from Hayes (Kent) station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Hayes (Kent) station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Hayes (Kent) station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Hayes (Kent) station?
Yes, smartcards can be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Are Oyster cards issued at Hayes (Kent) station?
Yes, Oyster cards are issued at this station.
Can Oyster cards be topped up at Hayes (Kent) station?
Yes, you can top up Oyster cards at this station.
Can Oyster cards be used at Hayes (Kent) station?
Yes, you can use Oyster cards at this station.
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Is there a ramp at Hayes (Kent) station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Short ramp access from car park to station entrance. Step free access to these terminal platform from station entrance via short steep ramp.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Hayes (Kent) station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Hayes (Kent) station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Hayes (Kent) station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
Is there a lowered ticket counter at Hayes (Kent) station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
There are standing height and wheelchair height ticket counters available.
Are there induction loops at Hayes (Kent) station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Hayes (Kent) station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Hayes (Kent) station?
Yes, staff are available to help you at this station.
Staff help information
This station is not continuously staffed please see staffing times for details of when staff are available.
Are there accessible public telephones at Hayes (Kent) station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Hayes (Kent) station?