Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Hackney Wick station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Hackney Wick station, take a look below.
Are there customer help points at Hackney Wick station?
Yes, there's customer help points at this station.
Customer services information
You can Contact Customer Services on 0343 222 1234
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.