Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Gravesend station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Gravesend station, take a look below.
Are there customer help points at Gravesend station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
This station has Secure station accreditation - For more information contact 0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 6 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Can I collect train tickets from Gravesend station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Gravesend station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Gravesend station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Gravesend station?
Yes, smartcards can be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Is there a ramp at Gravesend station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This station has step free access to all platforms - Direct step free access to Platform 0 for services towards London via the main entrance on Rathmore Road. Direct step free access to Platform 2 for services away from London via the side entrance on Clive Road. Direct step free access to Platform 1 from Platform 0. All platforms and interchange via lifts or steps from the station overbridge.
Step-free access coverage
Are there accessible drop off or pick up points at Gravesend station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Gravesend station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Gravesend station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
in the booking hall on Platform 0 entrance.
Is there a lowered ticket counter at Gravesend station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
Counters can be raised or lowered to suit all customers
Are there induction loops at Gravesend station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Gravesend station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Gravesend station?
Yes, staff are available to help you at this station.
Staff help information
Assistance/Help available from station staff from First to Last trains.
Are there accessible public telephones at Gravesend station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Gravesend station?