Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Gravelly Hill station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Gravelly Hill station, take a look below.
Are there customer help points at Gravelly Hill station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Gravelly Hill Station is accredited by the Secure
Assisted travel information
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
Assisted travel contact details
Assisted travel opening hours
Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Monday to Sunday – 08:00 to 22:00
Are there bus connections at Gravelly Hill station?
Yes, there are bus services at this station.
Bus services information
Information to plan your onward journey is available in a printable format here
Are there metro connections at Gravelly Hill station?
No, metro services aren't available at this station.
Does Gravelly Hill station have connections to a port?
No, the station doesn't have connections to a port.
Does Gravelly Hill station have connections to an airport?
No, the station does not have connections to an airport.
Replacement buses location
In the event of engineering the bus/coach will collect from the bus stops on Gravelly Hill North, either side of Hilton Hill junction. Please check the front of the vehicle for the direction of travel.
Is car hire available at or near Gravelly Hill station?
No, car hire is not available at or near the station.
Does Gravelly Hill station have a taxi rank?
Yes, this station has a taxi rank.
Taxi rank information
Star Radio 0121 373 1111 Yenton 0121 384 8181 TOA 0121 427 8888
Is there a ramp at Gravelly Hill station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Access to booking hall via ramp. Alternative entrance via steps. Access from Booking Hall to platform 1 (trains to Birmingham) via ramp or 23 steps. Access to platform 2 (trains to Lichfield) from separate entrance via ramp or steps. Also footbridge with 6 steps up and 6 steps down to mid-point of ramp. Step-free access between platforms available via ramps and pavement on overbridge - 270m total. Ramp to ticket office doesn't have handrails. Steps and other ramps all have handrails.
Step-free access coverage
Are there accessible drop off or pick up points at Gravelly Hill station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Gravelly Hill station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Gravelly Hill station?
No, this station doesn't have accessible ticket machines.
Is there a lowered ticket counter at Gravelly Hill station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Gravelly Hill station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Gravelly Hill station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Gravelly Hill station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Gravelly Hill station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Gravelly Hill station?