Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Faversham station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Faversham station, take a look below.
Are there customer help points at Faversham station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Can I collect train tickets from Faversham station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Faversham station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Faversham station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Faversham station?
Yes, smartcards can be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Is there a ramp at Faversham station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from subway to all platforms now available via lifts. Access from car park involves using a second lift and a steep slope. Access from ticket office side involves a steep ramp only.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Faversham station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Faversham station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Faversham station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
booking hall/ car park entrance
Is there a lowered ticket counter at Faversham station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
Counters can be raised or lowered to suit all customers
Are there induction loops at Faversham station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Faversham station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Faversham station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Faversham station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Faversham station?