Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Erdington station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Erdington station, take a look below.
Are there customer help points at Erdington station?
Yes, there's customer help points at this station.
Customer help points information
On both platforms
Customer services information
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Erdington is accredited by the Secure Station Scheme**
Assisted travel information
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
Assisted travel contact details
Assisted travel opening hours
Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Monday to Sunday – 08:00 to 22:00
Is there a ramp at Erdington station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Ramp to platform 1 (trains to Lichfield)- 75m. Ramp to platform 2 (trains to Birminmgham)- 50m long. Step-free access to platforms via ramps and road underbridge - 160m. Ramps have handrails on one side only. Road underbridge is fully accessible for wheelchair users with railing protecting path from road.
Step-free access coverage
Are there accessible drop off or pick up points at Erdington station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Erdington station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Erdington station?
No, this station doesn't have accessible ticket machines.
Is there a lowered ticket counter at Erdington station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Erdington station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Erdington station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Erdington station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Erdington station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Erdington station?