Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Ely station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Ely station, take a look below.
Yes, there's customer help points at this station.
Customer help points information
On each platform
Customer services information
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.