Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Ebbsfleet International station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Ebbsfleet International station, take a look below.
Does Ebbsfleet International station have ticket gates?
Yes, this station has ticket gates.
Penalty fares information
Applicable Operators: Southeastern
Is there CCTV at Ebbsfleet International station?
Yes, there is CCTV at this station.
Are there customer help points at Ebbsfleet International station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 6 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train as possible you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Is there a ramp at Ebbsfleet International station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from platform 5 & 6 (North Kent platforms) to main entrance and to interchange with South Kent platforms 2 & 3 involve using a ramp. Lifts available from station concourse to access platforms.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Ebbsfleet International station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Ebbsfleet International station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Ebbsfleet International station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
Is there a lowered ticket counter at Ebbsfleet International station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
There are standing height and wheelchair height ticket counters available.
Are there induction loops at Ebbsfleet International station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Ebbsfleet International station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Ebbsfleet International station?
Yes, staff are available to help you at this station.
Staff help information
Assistance/Help available from station staff from First to Last trains.
Are there accessible public telephones at Ebbsfleet International station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Ebbsfleet International station?