Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Derby station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Derby station, take a look below.
Yes, there's customer help points at this station.
Customer help points information
Customer Information Desk
Customer services information
This information is unavailable.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request.
Are there baby changing facilities at Derby station?
Yes, there are baby changing facilities at this station.
Are there showers at Derby station?
No, there aren't showers at this station.
Seating at the station
Is there a waiting room at Derby station?
Yes, this station has a waiting room.
Waiting room information
Accessible seating available on platforms.
Waiting room opening hours
Monday to Friday – 04:55 to 22:45
Saturday – 04:55 to 22:45
Sunday – 06:20 to 23:00
Are there seated areas at Derby station?
Yes, there's a seating area at this station.
First Class lounge information
Platform 6 and 7 Open Monday to Friday 0600 to 1800 (not open on Bank Holidays)
All First Class tickets
Screens with updated train information
Complimentary tea and coffee, biscuits and snacks
First Class lounge opening hours
Monday to Friday – 06:00 to 12:30
Is there a bureau de change at Derby station?
No, there isn't a bureau de change at this station.
Are there luggage storage facilities at Derby station?
No, there are no luggage storage facilities at this station.
Is there a tourist information office at Derby station?
No, there isn't a tourist information office at this station.
Are there luggage trolleys at Derby station?
No, luggage trolleys aren't available at this station.
Are there public telephones at Derby station?
No, this station doesn't have public telephones.
Is there a post box at Derby station?
Yes, there's a post box at this station.
Is there Wi-Fi at Derby station?
No, this station doesn't have Wi-Fi.
Shops, cafés and cash machines
Is there a cash machine at Derby station?
Yes, this station has cash machines.
Are there shops at Derby station?
Yes, there are shops at this station.
Are there cafés, pubs or restaurants at Derby station?
Yes, there are cafés, pubs or restaurants at this station.