Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Chatham station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Chatham station, take a look below.
Are there customer help points at Chatham station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
This station has Secure station accreditation - For more information contact 0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Yes, you can collect train tickets from this station.
Are smartcards issued at Chatham station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Chatham station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Chatham station?
Yes, smartcards can be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Is there a ramp at Chatham station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to London via ramp to car park. Step free access to platform 2 for services away from London via ramp from Railway Street. Step free interchange via road and steep paths is in excess of 250 metres. Step access between platforms available via the booking hall.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Chatham station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Chatham station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Chatham station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
In the booking hall
Is there a lowered ticket counter at Chatham station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
There are standing height and wheelchair height ticket counters available.
Are there induction loops at Chatham station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Chatham station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Chatham station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Chatham station?
No, accessible public telephones aren't available at this station.