Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Canterbury East station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Canterbury East station, take a look below.
Are there customer help points at Canterbury East station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
This station has Secure station accreditation - For more information contact 0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 6 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Are there ticket machines at Canterbury East station?
Yes, there are ticket machines at this station.
Can I collect train tickets from Canterbury East station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Canterbury East station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Canterbury East station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Canterbury East station?
Yes, smartcards can be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Is there a ramp at Canterbury East station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 2 for services towards Dover from the main entrance. Step free access to platform 1 for services to London via Gordan Road. Staff assistance required for step free access to services to London and for interchange between platforms via railway foot crossing. Alternatively there is a ramp and gate for disabled passengers who wish to access services to London which is via Gordon Rd, this entrance is in excess of 800m from the ticket office via steep paths. There is no parking there but it is possible to pick people up and drop them off here. There is stepped access between platforms via the subway.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Canterbury East station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Canterbury East station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Canterbury East station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
The Ticket Vending Machines's can only be accessed when the station building is open as they are in the booking hall
Is there a lowered ticket counter at Canterbury East station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
Counters can be raised or lowered to suit all customers
Are there induction loops at Canterbury East station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Canterbury East station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Canterbury East station?
Yes, staff are available to help you at this station.
Staff help information
This station is not continuously staffed please see staffing times for details of when staff assistance is available.
Are there accessible public telephones at Canterbury East station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Canterbury East station?