Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Canley station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Canley station, take a look below.
Yes, there's customer help points at this station.
Customer help points information
On both platforms
Customer services information
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Canley is acredited by the Secure Station Scheme**
Assisted travel information
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
Assisted travel contact details
Assisted travel opening hours
Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Monday to Sunday – 08:00 to 22:00
Is there a ramp at Canley station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Level access to Booking Hall, then level access to Birmingham platform - also via 2 side entrances. Access to Coventry platform via ramp, or 30 steps up and 30 steps down. Second entrance direct to Coventry platform gives level access. Step-free route between platforms 265m. Two side entrances on either side of Booking Hall leading to Birmingham platform.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Canley station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Canley station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Canley station?
Yes, this station has accessible ticket machines.
Is there a lowered ticket counter at Canley station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Canley station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Canley station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Canley station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Canley station?
No, accessible public telephones aren't available at this station.