Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Brockley station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Brockley station, take a look below.
Are there customer help points at Brockley station?
Yes, there's customer help points at this station.
Customer services information
Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.
Call London Overground Customer Services 0845 601 4867 for issues related to London Overground station staff and facilities.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Is there a ramp at Brockley station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Accessibility category B1. Level access to Platform 2 (southbound) and lift access to Platform 1 (northbound) from street level, but no step-free interchange between platforms. Step-free platform interchange requires 50m journey via street
Step-free access coverage
Are there accessible drop off or pick up points at Brockley station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Brockley station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Brockley station?
Yes, this station has accessible ticket machines.
Is there a lowered ticket counter at Brockley station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Brockley station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Brockley station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Brockley station?
Yes, staff are available to help you at this station.
Staff help information
Customer service staff are available from start until end of service, 7 days a week
Are there accessible public telephones at Brockley station?
No, accessible public telephones aren't available at this station.