Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Brentwood station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Brentwood station, take a look below.
Are there customer help points at Brentwood station?
Yes, there's customer help points at this station.
Customer help points information
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer services information
This information is unavailable.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Is there a ramp at Brentwood station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Accessibility Category B3. This station has step-free access to some platforms. It is step-free from the booking hall via lifts to Platforms 1, 2 and 3. Access to Platform 4 through Alexandra Road car park entrance via a high gradient road.
Staff ramp assistance is always available
Accessible seating is available on platforms 3&4.
Step-free access coverage
Are there accessible drop off or pick up points at Brentwood station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Brentwood station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Brentwood station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
Accessible ticket machines are located within the ticket hall on Warley Hill and inside the station entrance on platform 4 The Parade.
Is there a lowered ticket counter at Brentwood station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Brentwood station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Brentwood station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Brentwood station?
Yes, staff are available to help you at this station.
Staff help information
Staff are available to assist from the first to last train.
Are there accessible public telephones at Brentwood station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Brentwood station?
Yes, this station has accessible toilets.
National key toilets information
The National key toilets are located on Platform 3 and 4; these toilets are operated by a radar key.