Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Bournville station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Bournville station, take a look below.
Are there customer help points at Bournville station?
Yes, there's customer help points at this station.
Customer help points information
On both platforms
Customer services information
Please contact our Contact Centre team on: 0333 311 0039. Who are open
during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank
Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
** Bournville is accredited by the Secure Station Scheme**
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assisted travel contact details
Assisted travel opening hours
24 hours, 7 days a week (except Christmas Day and Boxing Day)
Monday to Sunday – 24 hours
Information to plan your onward journey is available in a printable format here
Are there metro connections at Bournville station?
No, metro services aren't available at this station.
Does Bournville station have connections to a port?
No, the station doesn't have connections to a port.
Does Bournville station have connections to an airport?
No, the station does not have connections to an airport.
Replacement buses location
In the event of engineering the bus/coach will collect from: Public service bus stop in Bournville Lane by front of Cadbury Factory (for services towards Redditch) and opposite factory entrance (for services towards Birmingham).
Is car hire available at or near Bournville station?
No, car hire is not available at or near the station.
Is there a ramp at Bournville station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Bournville station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Bournville station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Bournville station?
Yes, this station has accessible ticket machines.
Is there a lowered ticket counter at Bournville station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Bournville station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Bournville station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Bournville station?
Yes, staff are available to help you at this station.
Staff help information
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Are there accessible public telephones at Bournville station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Bournville station?